The box you tick before paying
Every pay button on this platform sits under the same box: I ask for access straight away. I understand that I lose my 14-day right of withdrawal once access starts.
EU law gives you 14 days to withdraw from an online purchase. Digital content that you ask to open at once is the exception, so the right ends when your assessment, the course or your AI mentor time opens.
Our terms set the same rule: for digital content supplied straight away, the right of withdrawal ends once supply starts, but only if you asked for that start and acknowledged losing the right at checkout.
Ask for a refund
There is no refund button. Write to team@thebrutallyhonest.co from the address you sign in with, name what you bought and why, and attach the invoice or receipt. Each request is answered against the terms of service.
Where our own refund rules are more generous, they apply. Your statutory rights if a product or service is not as agreed are not affected.
What a refund changes
- A full refund: the round shows Refunded and its answers can no longer change. What was already answered, and the report once everyone has finished, stay in your workspace.
- A partial refund: the round shows Partly refunded and you can keep working on it.
- The credit note appears next to the invoice under Settings > Billing.
- Ending an AI mentor call early doesn't pause or refund the minutes that are left.
Where this comes from
Read on 30 October 2026.